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Motor insurance claims

Motor insurance claims, reviewed in 2 minutes

Credtics reads the claim form, police abstract, repair estimate and damage photos together, confirms cover on the accident date and flags estimates that don't match the damage.

2 min
review time per claim
99%
accuracy on claim documents
0
new systems for your team to learn
In short

How long should it take to process a motor insurance claim?

With Credtics, reviewing a motor claim takes 2 minutes once the documents are in. Done manually, the same review typically takes about 5 days, or around 7,200 minutes, because adjusters read every page, re-key the data and check it against the policy by hand.

The problem

Sound familiar?

Garage estimates you can't verify quickly

Inflated parts and labour hide in long quotations.

Five documents, five formats

Scanned abstracts, phone photos and handwritten forms all need reading.

Policyholders waiting for their car

Every day of review is a day without a vehicle, and another call to your team.

With Credtics

What changes for motor claims

Estimates checked against the damage

Parts on the estimate compared with the photographed damage.

Cover confirmed on the accident date

Policy status, excess and sum insured applied automatically.

Panel garages enforced

Estimates from garages outside your approved panel are flagged.

Every document read together

Claim form, police abstract, photos and driving permit cross-checked.

Motor claim documents Credtics reads

  • Claim form
  • Police abstract
  • Repair estimate and garage invoice
  • Damage photos
  • Driving permit and logbook

Checks on every motor claim

  • Policy active on the incident date
  • Garage on your approved panel
  • Estimate within sum insured, excess applied
  • Parts on the estimate match the photographed damage
How it works

From inbox to decision-ready in 2 minutes

Credtics does the reading, sorting and checking. Your adjusters keep the judgement.

  1. Claim files come in from email, WhatsApp, your portal or the scanner. Credtics sorts every page into the right document type.

  2. Policy numbers, dates, amounts, names and line items are pulled out, each with a confidence score you can see.

  3. Each claim is checked against the policy schedule, your underwriting rules and your approval limits. Anything that does not add up is flagged, with the reason.

  4. Your adjuster gets a one-page summary, the flags that matter and the evidence behind each one. They make the call.

Why Credtics

Most software asks your team to change. Credtics changes for your team.

Credtics adopts your claim forms, policy wording and approval matrix exactly as they are. Your team keeps the process it trusts and gets it done faster. That is why training takes days, not months.

Talk to us about your claims
Typical claims software compared with Credtics
AspectTypical claims softwareBuilt around your team
Who adaptsYour staff learn new screens and rulesCredtics adopts your existing forms, policies and approval matrix
Learning curveLong training before anyone sees valueShort, because the output looks like the work they already do
Your processRebuilt around the vendorKept as it is, then made faster
Final decisionOften buried inside the toolAlways with your adjuster, with the evidence on screen
Talk through your claimsBook a call
FAQ

Common questions

Can Credtics detect inflated repair estimates?

Yes. Credtics compares the parts and labour on a repair estimate with the photographed damage and flags items that don't match, so adjusters can query them before approving.

Which motor claim documents does Credtics read?

Claim forms, police abstracts, repair estimates and garage invoices, damage photos, driving permits and logbooks, whether they arrive as PDFs, scans or phone photos.

Does Credtics decide whether a claim is paid?

No. Credtics reads the file, runs the checks and prepares a summary with flags. Your adjusters approve, query or decline every claim, and nothing is paid without an authorised sign-off.

Give your adjusters their day back. Starting this quarter.

In 20 minutes we'll learn how claims move through your team today, where the delays and leakage are, and whether Credtics can help. If it's a fit, we'll agree a next step together.

  • A conversation about your claims process, not a sales pitch
  • An honest view of where Credtics can help, and where it can't
  • A clear next step if it's a fit: a tailored demo or a pilot

Pick a time for a 20-minute call

A discovery call on Google Meet. Times show in your time zone.

Calendar not loading? Open the booking page. Rather email? sales@credtics.com, we reply within one working day.