Tell policyholders where their claim stands on the first call
Credtics checks every claim as it arrives and lists exactly what's missing. Your agents give policyholders a clear answer instead of "it's still with the claims team".
How can insurers improve the claims experience for customers?
Shorten the wait and remove the guesswork. Credtics reviews each claim in 2 minutes and lists any missing documents straight away, so agents can tell policyholders what's needed on the first call. Claims that used to wait about 5 days for review reach a decision much sooner.
Sound familiar?
"Any update on my claim?"
Chase-up calls fill your lines while files wait for review.
Missing documents found days later
Customers find out late that a form or photo was missing, and the clock restarts.
Agents can't see claim status
Without a clear status, calls get passed back and forth.
What changes for your customers
Missing documents requested on day one
Each file is checked for completeness the moment it arrives.
A clear status for every claim
Agents see what's checked, what's flagged and what happens next.
Fewer chase-up calls
Faster reviews mean fewer customers calling to ask.
Faster, fairer payouts
Consistent checks on every claim build trust with policyholders.
From inbox to decision-ready in 2 minutes
Credtics does the reading, sorting and checking. Your adjusters keep the judgement.
Claim files come in from email, WhatsApp, your portal or the scanner. Credtics sorts every page into the right document type.
Policy numbers, dates, amounts, names and line items are pulled out, each with a confidence score you can see.
Each claim is checked against the policy schedule, your underwriting rules and your approval limits. Anything that does not add up is flagged, with the reason.
Your adjuster gets a one-page summary, the flags that matter and the evidence behind each one. They make the call.
Most software asks your team to change. Credtics changes for your team.
Credtics adopts your claim forms, policy wording and approval matrix exactly as they are. Your team keeps the process it trusts and gets it done faster. That is why training takes days, not months.
Talk to us about your claims| Aspect | Typical claims software | CredticsBuilt around your team |
|---|---|---|
| Who adapts | Your staff learn new screens and rules | Credtics adopts your existing forms, policies and approval matrix |
| Learning curve | Long training before anyone sees value | Short, because the output looks like the work they already do |
| Your process | Rebuilt around the vendor | Kept as it is, then made faster |
| Final decision | Often buried inside the tool | Always with your adjuster, with the evidence on screen |
| Talk through your claimsBook a call |
Common questions
Can Credtics read documents customers send by WhatsApp?
How quickly will we know if a claim is missing documents?
Does Credtics decide whether a claim is paid?
Give your adjusters their day back. Starting this quarter.
In 20 minutes we'll learn how claims move through your team today, where the delays and leakage are, and whether Credtics can help. If it's a fit, we'll agree a next step together.
- A conversation about your claims process, not a sales pitch
- An honest view of where Credtics can help, and where it can't
- A clear next step if it's a fit: a tailored demo or a pilot
Pick a time for a 20-minute call
A discovery call on Google Meet. Times show in your time zone.
Calendar not loading? Open the booking page. Rather email? sales@credtics.com, we reply within one working day.