Terms of Use | Credtics

1. Introduction

Welcome to Credtics, an AI document automation platform owned and operated by Lendtech Innovations Ltd ("Company," "we," "us," or "our"), a company registered under the laws of Uganda. These Terms of Use ("Terms") govern your access to and use of the Credtics website at credtics.com, the Credtics application at app.credtics.com, our APIs, mobile applications and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms. If you use the Platform on behalf of an organization, you confirm that you are authorized to accept these Terms for that organization, and "you" refers to that organization. If you disagree with any part of these Terms, you must not access or use the Platform.

Where you and we have signed an order form, master services agreement, pilot agreement or other written agreement (an "Order Form"), that agreement applies together with these Terms. If they conflict, the Order Form prevails.

2. Definitions

In these Terms, the following definitions apply:

"Account" means a registered user account on the Platform.
"Authorized User" means an employee, contractor or agent of a Customer whom the Customer permits to use the Platform.
"Customer" means the organization that subscribes to the Platform, such as an insurer, broker, microfinance institution, bank, SACCO, lender, finance team or law firm.
"Customer Data" means the documents, images, files and other data that you or your Authorized Users upload to, send to or connect with the Platform, including the information extracted from them.
"Output" means the extracted fields, summaries, classifications, checks, flags, scores, reports, recommendations and other results that the Platform generates from Customer Data.
"Personal Data" means any information relating to an identified or identifiable natural person.
"Service(s)" means any product, service, feature, or functionality offered through the Platform.
"Subscription" means paid access to the Services for the period, plan and scope set out on the Platform or in your Order Form.
"User," "you," or "your" means any individual or entity that accesses or uses the Platform.

3. Eligibility and Account Registration

3.1 Eligibility

The Platform is intended for businesses, institutions and their personnel, not for personal or household use. To access and use the Platform, you must be:

At least 18 years of age or the age of majority in your jurisdiction, whichever is higher;
Legally capable of entering into binding contracts, and authorized to act for the organization you represent; and
Not prohibited from using the Platform under applicable laws of Uganda or other jurisdictions.

3.2 Account Registration

To use the Platform, you must create an Account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account and those of your Authorized Users. You agree to:

Create only one Account per Authorized User;
Not share your Account credentials with any third party;
Immediately notify us of any unauthorized use of your Account or any other breach of security; and
Ensure that you exit from your Account at the end of each session.

3.3 Verification

We reserve the right to verify your identity, your organization and the information you provide during registration. You authorize us to make inquiries and collect information necessary to validate your identity, including but not limited to accessing third-party databases and services.

4. The Services

4.1 Document Automation Services

The Platform uses artificial intelligence and automation to read, classify, extract, check and summarize business documents. Depending on your Subscription, the Services may include:

Insurance claims processing, including the review of claim forms, medical reports, hospital and garage invoices, police abstracts, repair estimates, photographs and identity documents, checks against policy terms, coverage and approval limits, and the flagging of possible leakage or fraud;
Credit and loan management for microfinance institutions, banks, SACCOs and other lenders, including loan application processing, credit assessment and analytics, loan origination, loan servicing and repayment monitoring, debt management tools, and the monitoring of interest income, fees and penalties;
Invoice auditing, including checking supplier invoices against purchase orders, contracts, delivery notes and price lists, and flagging duplicates, overcharges and other discrepancies;
Receipt and expense review, including extracting, categorizing and validating receipts and expense claims for finance and accounting teams;
Legal and compliance document review, including extracting parties, dates, key terms and obligations from contracts, agreements and other legal documents; and
Other document processing workflows that we agree with you in writing, together with dashboards, reports, integrations and financial planning resources.

4.2 Configuration to Your Workflow

We may configure and train the Services on your forms, rules, policies, approval limits, price lists and sample documents so that the Platform reflects how your organization works. You are responsible for ensuring that the rules, policies and samples you provide are accurate, complete and up to date.

4.3 Human Review and Your Decisions

Output is generated automatically and is intended to support, not replace, the judgment of your qualified personnel. The Platform does not itself approve or reject insurance claims, approve or decline loans, make or authorize payments, or give legal advice. You are solely responsible for reviewing Output and for every decision you make using it, including claim settlements, credit decisions, supplier payments, expense reimbursements and legal positions.

Output may contain errors or omissions. Any accuracy, speed or performance figures we publish describe results in our testing and are not a guarantee for any particular document or workflow.

4.4 Subscription Plans

Access to the Services requires a paid Subscription. Subscriptions are billed monthly unless your Order Form states another billing period. Any pilot, proof of concept or trial is available only where we agree to it in writing and may be subject to separate terms. Detailed information about subscription features and pricing is provided upon request to our sales team.

4.5 Billing and Renewal

By subscribing to the Platform:

You authorize us to charge your designated payment method, or to invoice you, for each billing period;
Your Subscription will automatically renew at the end of each billing period unless you cancel it before the renewal date or your Order Form states otherwise;
You understand that subscription fees are non-refundable except as expressly provided in these Terms, in your Order Form, or as required by applicable law; and
You agree to maintain valid payment and billing information associated with your Account.

4.6 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Platform or Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

4.7 Third-Party Services

The Platform may integrate with or provide access to third-party services, applications, or websites, such as core insurance, banking, accounting, email and storage systems. These third-party services are subject to their own terms and conditions and privacy policies. We are not responsible for the content, privacy practices, or business practices of any third-party service.

5. Customer Data

5.1 Ownership

As between you and us, you retain all rights, title and interest in your Customer Data and in the Output generated for you.

5.2 License to Us

You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Customer Data and Output only as necessary to provide, secure, support and maintain the Services for you, and as otherwise permitted by these Terms or your Order Form.

5.3 Your Responsibilities

You represent and warrant that you have obtained all rights, notices, consents and lawful bases required under applicable law to upload Customer Data to the Platform and to have us process it. This includes Personal Data about policyholders, claimants, beneficiaries, borrowers, guarantors, suppliers, employees, contract counterparties and other individuals, and any special personal data, such as medical records, health information and financial information.

5.4 Processing on Your Behalf

When we process Personal Data contained in Customer Data, we act as your data processor and process it only on your documented instructions, as described in our Privacy Policy and in any data processing agreement between us. You remain the data controller of that Personal Data.

5.5 Service Improvement

With your consent, we may use Customer Data to train and improve the models and features that power the Platform. Where you have not given that consent, we use your Customer Data only to provide, secure, support and maintain the Services for you. You may withdraw your consent at any time by contacting us, and the withdrawal applies to our use of your Customer Data from that point onward.

We may also collect and use aggregated and de-identified information about how the Platform is used, such as volumes, processing times and error rates, to operate, secure and improve the Platform, provided that it does not identify you, your Authorized Users or any individual.

5.6 Copies of Your Documents

The Platform is not a records management or archiving system. You are responsible for keeping original copies of documents you upload and for meeting any record-keeping obligations that apply to you.

6. User Obligations and Conduct

6.1 Compliance with Laws

You agree to comply with all applicable laws, regulations, and third-party agreements when using the Platform, including but not limited to Uganda's Data Protection and Privacy Act, 2019, Insurance Act, 2017, Financial Institutions Act, 2004, Tier 4 Microfinance Institutions and Money Lenders Act, 2016, and Anti-Money Laundering Act, 2013, and the equivalent laws of any other country in which you operate.

6.2 Prohibited Activities

You agree not to:

Use the Platform for any illegal, fraudulent, or unauthorized purpose, including to fabricate, alter or falsify documents;
Upload Customer Data that you do not have the right to share with us, or that contains malicious code;
Rely on Output as the sole basis for a decision that produces legal or similarly significant effects for an individual where applicable law requires human involvement;
Interfere with or disrupt the operation of the Platform or servers or networks connected to the Platform;
Attempt to gain unauthorized access to the Platform or other user accounts;
Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity;
Post, upload, or transmit any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy;
Engage in any activity that could disable, overburden, damage, or impair the functioning of the Platform;
Use any robot, spider, or other automated device to access the Platform, except through APIs we make available to you;
Introduce any viruses, trojan horses, worms, logic bombs, or other harmful material;
Collect or harvest any information or data from the Platform or our systems, or use the Platform to build a competing product or service; or
Attempt to decode, decompile, disassemble, or reverse engineer any of the software comprising or making up the Platform.

7. Payment Terms

7.1 Fees and Charges

Access to the Platform requires payment of subscription fees. All fees are denominated in Ugandan Shillings (UGX), United States Dollars (USD) or the currency stated in your Order Form, and are exclusive of applicable taxes.

7.2 Payment Processing

Payments processed through the Platform are subject to the terms and conditions of our third-party payment processors, such as Stripe and Flutterwave. You agree to provide accurate and complete payment information and authorize us to charge the designated payment method, or to invoice you, for all fees incurred.

7.3 Refunds

All fees paid are non-refundable unless expressly stated otherwise in these Terms or your Order Form, or required by applicable law.

7.4 Price Changes

We reserve the right to change our subscription fees at any time. If we change subscription fees, we will provide notice of the change on the Platform or via email, at our option, at least 14 days before the change takes effect. Fees agreed for a fixed term in an Order Form will not change during that term. Your continued use of the Platform after the fee change becomes effective constitutes your agreement to pay the changed amount.

8. Intellectual Property Rights

8.1 Platform Content and Trademarks

The Platform and all of its contents, features, and functionality (including but not limited to all information, software, models, text, displays, images, video, audio, and the design, selection, and arrangement thereof), excluding Customer Data and Output, are owned by the Company, its licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Company name, Credtics, Credtics.com, the Company logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates and are the exclusive property of the Company. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Platform are the trademarks of their respective owners.

8.2 Limited License

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, and revocable license for your Authorized Users to access and use the Platform during your Subscription solely for your internal business purposes.

8.3 Restrictions

You may not:

Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Platform, except as incidental to your normal use of the Platform;
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Platform; or
Resell, sublicense, rent or otherwise make the Platform available to any third party, except as expressly permitted in your Order Form.

8.4 Feedback and Suggestions

If you provide us with any feedback, suggestions, ideas, proposals, or other material relating to the Platform ("Feedback"), you hereby assign to us all rights in such Feedback and agree that we shall have the right to use and act on such Feedback in any manner without restriction or compensation to you. Feedback does not include Customer Data.

9. Confidentiality

Each party may receive non-public information from the other that is marked as confidential or that a reasonable person would understand to be confidential, including Customer Data, pricing and the details of the Platform ("Confidential Information"). The receiving party will use the other party's Confidential Information only to perform its obligations or exercise its rights under these Terms, will protect it with at least reasonable care, and will disclose it only to its personnel, advisers and service providers who need to know it and are bound by confidentiality obligations, or where required by law. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to it, or is independently developed without use of the other party's Confidential Information.

10. Privacy and Data Protection

10.1 Privacy Policy

Our Privacy Policy explains how we collect, use, and disclose Personal Data, both when we act for ourselves and when we process Customer Data on your behalf. By using the Platform, you agree to the processing described in our Privacy Policy.

10.2 Data Protection

We comply with applicable data protection laws, including Uganda's Data Protection and Privacy Act, 2019. We encrypt Customer Data in transit and at rest, and we implement appropriate technical and organizational measures to protect Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. On request, we will enter into a data processing agreement with you covering Customer Data.

10.3 Security Incidents

If we become aware of a security incident that results in unauthorized access to, or loss or disclosure of, your Customer Data, we will notify you without undue delay and provide information reasonably available to us to help you meet any notification obligations you have to regulators or affected individuals.

11. Disclaimers and Limitations of Liability

11.1 Disclaimer of Warranties

THE PLATFORM AND ALL CONTENT, OUTPUT AND SERVICES PROVIDED THROUGH THE PLATFORM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS.

WE DO NOT WARRANT THAT THE PLATFORM WILL FUNCTION UNINTERRUPTED, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT ANY ERRORS OR DEFECTS WILL BE CORRECTED, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE OR FREE FROM ERROR. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE PLATFORM IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

11.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, OR FOR ANY CLAIM PAYMENT, LOAN DISBURSEMENT, SUPPLIER PAYMENT OR OTHER DECISION MADE BY YOU, RESULTING FROM:

(i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM; (iii) ANY CONTENT OR OUTPUT OBTAINED FROM THE PLATFORM; AND (iv) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT,

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

11.3 Cap on Liability

UNLESS YOUR ORDER FORM STATES OTHERWISE, IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED THE AMOUNT PAID BY YOU TO US, IF ANY, FOR ACCESSING OR USING THE PLATFORM DURING THE TWELVE (12) MONTHS PRIOR TO BRINGING THE CLAIM, OR ONE HUNDRED THOUSAND UGANDAN SHILLINGS (UGX 100,000), WHICHEVER IS LESS.

11.4 No Professional Advice

OUTPUT AND OTHER INFORMATION PROVIDED ON THE PLATFORM ARE FOR GENERAL INFORMATIONAL AND OPERATIONAL PURPOSES ONLY AND SHOULD NOT BE CONSTRUED AS FINANCIAL, CREDIT, INSURANCE, ACTUARIAL, MEDICAL, ACCOUNTING, LEGAL, OR TAX ADVICE. YOU SHOULD CONSULT A QUALIFIED PROFESSIONAL BEFORE MAKING ANY DECISION OR TAKING ANY ACTION BASED ON INFORMATION PROVIDED THROUGH THE PLATFORM.

12. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, consultants, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from:

(i) Your violation of these Terms; (ii) Your violation of any applicable law, rule, or regulation; (iii) Your violation of any third-party right, including without limitation any intellectual property right or publicity, confidentiality, other property, or privacy right; (iv) Any claim that your Customer Data, or our processing of it in accordance with these Terms, caused damage to a third party or was not lawfully obtained; or (v) Any decision you make, or action you take, based on Output.

13. Termination

13.1 Termination by You

You may terminate your Account and Subscription at any time by following the instructions on the Platform or by contacting us, subject to any minimum term in your Order Form. Termination of your Account may not immediately delete all of your information from our systems. No refunds will be provided for any unused portion of your subscription period.

13.2 Termination by Us

We reserve the right, at our sole discretion, to suspend or terminate your access to the Platform, with or without notice and without liability, for any reason, including but not limited to:

(i) Violation of these Terms; (ii) Suspected fraudulent, abusive, or illegal activity; (iii) Non-payment of any fees owed by you to us; or (iv) As required by law or governmental request.

13.3 Effect of Termination

Upon termination of your Account:

Your right to access and use the Platform will immediately cease;
You may request an export of your Customer Data within thirty (30) days of termination, after which we will delete or anonymize it, except where we are required by law to retain it or it is held in routine backups that are deleted on their normal schedule; and
All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, confidentiality, warranty disclaimers, indemnity, and limitations of liability.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law principles, unless your Order Form states otherwise.

14.2 Jurisdiction

Any legal suit, action, or proceeding arising out of or related to these Terms or the Platform shall be instituted exclusively in the courts of Uganda, and you irrevocably submit to the personal jurisdiction of such courts.

14.3 Informal Dispute Resolution

Before filing a claim against the Company, you agree to attempt to resolve the dispute informally by contacting us at ivan@credtics.com. We will attempt to resolve the dispute informally by contacting you. If the dispute is not resolved within thirty (30) days of submission, either party may proceed with formal legal action.

14.4 Time Limitation

You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least thirty (30) days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use the Platform after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using the Platform.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy, any Order Form and any data processing agreement between us, constitute the entire agreement between you and the Company concerning the Platform and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and the Company.

16.2 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any right or provision will be effective only if in writing and signed by our authorized representative.

16.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.

16.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without our consent shall be null and void. We may assign or transfer these Terms, at our sole discretion, without restriction.

16.5 Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms where such failure results from any cause beyond our reasonable control, including but not limited to, mechanical, electronic or communications failure or degradation, acts of God, terrorist acts, pandemics, civil unrest, or government actions.