AI claims processing questions, answered

Credtics is AI claims processing software for insurers. It reads every document in a claim file, extracts the key details, checks them against the insurer's policy rules and flags anything that looks wrong, so an adjuster can review a claim in about 2 minutes. Credtics is built by Lendtech Innovations Ltd for insurers across Africa, Asia, North America and South America.

Credtics serves insurers in Africa, Asia, North America and South America. It is trained on each insurer's own forms, policy rules and currencies, so it works with the document formats used in each market.

Yes. Credtics works with insurers across Africa, including Kenya, Rwanda and Nigeria, as well as in Asia, North America and South America. It handles local document formats and currencies and is trained on each insurer's own forms and rules.

No. Insurance claims are our main focus, but the same engine also processes loan applications for microfinance institutions and lenders, supplier invoices, receipts and expense claims, and contracts and other legal documents.

AI detects fraud by checking every document in a claim against the policy, past claims and market data at once. Credtics flags duplicate claims, inflated repair estimates, documents that do not match each other and losses that fall outside the policy period, so adjusters investigate the right claims instead of reading every page.

No. Credtics reads the file, runs the checks and prepares a summary with flags. Your adjusters review it and make every decision. Nothing is paid without an authorised person approving it.

No. AI handles the reading, data entry and rule checks, and a person makes every decision. Credtics prepares a decision-ready summary of each claim in about 2 minutes, and your adjusters approve, query or decline it. Every payout keeps a human sign-off.

Credtics reads claim documents correctly about 95% of the time in our testing. Every extracted value comes with a confidence score, and fields it is less sure about are highlighted for an adjuster to confirm, so uncertain values are never passed off as fact.

With Credtics, reviewing a motor claim takes about 2 minutes once the documents are in. Done manually, the same review typically takes about 5 days, or around 7,200 minutes, because adjusters read every page, re-key the data and check it against the policy by hand.

Start with document intake and data extraction, the slowest manual steps. Credtics reads the full claim file, pulls out the key details, checks them against your policy rules and approval limits, and flags anything unusual. Your team keeps its existing workflow and approval process.

Yes. Credtics reads PDFs, scanned forms, phone photos of paperwork and handwritten claim forms. That includes claim forms, police abstracts, medical reports, repair estimates, quotations, invoices and ID documents, even when they arrive by email or WhatsApp.

Yes. Credtics integrates with Oracle, SAP and other major ERP and core insurance systems. It can also run alongside the system you already use, so you do not have to replace anything to start. We confirm the best connection during the discovery call.

We start by training Credtics on a sample of your past claims, forms and approval rules. The timeline depends on your lines of business and document volumes, and you get a dated plan after the discovery call.

Credtics supports motor, health, life and property claims. Each line has its own checks: repair estimates against market rates for motor, treatment against cover for health, beneficiary and policy status for life, and loss details against the sum insured for property.

OCR only turns images into text, while Credtics understands the claim. It extracts the right fields, checks them against your policy rules, compares documents with each other and flags problems. OCR leaves the checking to your team; Credtics does it for them.

Credtics is a subscription priced by claims volume and lines of business. Most insurers recover the cost through adjuster hours freed and faster settlement. You can estimate your savings with the calculator on our home page, or book a demo for a quote.

Yes. Claims data is encrypted in transit and at rest on secure cloud infrastructure. Access is role-based, every action on a claim is logged, and customer documents are used to improve our models only with your consent. Our Privacy Policy explains how data is handled.